Genesys Administrator

To Apply for this job click below

Apply Now
3F Plaza B Building Northgate Cyberzone Alabang, Philippines
Job Detail
  • Industry:
    Customer Service
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
    Alabang, Philippines
  • Minimum Education:
  • Minimum Experience:
    3 Years
  • Apply By:
    Feb 29, 2020
  • Job Posting Date:
    Dec 11, 2019
Job Description


BS Information Technology or computer related field graduate

Has good understanding of Genesys infrastructure, including CIM, SIP, GVP

Contact center specific knowledge of Genesys PureEngage platform to update and/or develop documentation on call flows, integration points to external data sources, logic developed for self-service applications, use of text-to-speech and information used for reporting and analysis

Ability to analyze and modify the call tree/IVR configurations, database and recordings based on requirements and/or changes from operations (GVP,URS and GIR skills)

Ability to use CME/GA to configure Gensys configurations, accounts and roles. Also, has skills on analyzing SIP logs, MCP logs and URS logs

Work with the Voice and UC operational team but be expected to consistenly keep on task and work in an autonomous manner

Candidate should have extremely firm grasp on contact center basics including terminology (i.e. IVR, WFM, Speech Recognition, CTI, Analytics, routing, queuing to name just a few) as well as market trends such as CEM&CRM, CCaaS, SIP, Omnichannel and others

Minimum of 3-5 years practical functional experience with Genesys IVR software with recent PureEngage exposure is a plus

To Apply for this job click below

Apply Now

Note: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi a velit sed risus pulvinar faucibus. Nulla facilisi. Nullam vehicula nec ligula eu vulputate. Nunc id ultrices mi, ac tristique lectus. Suspendisse porta ultrices ultricies."

Report this Employer